Customer Success Coordinator | UPKEY

Customer Success Coordinator

Job type Full-time Company Output Location Remote

Description

The Output team is growing and we’re looking for a Customer Success Coordinator to ensure all current and prospective customers enjoy a successful experience with our products. We are looking for a proactive, self-starter that finds joy in helping others. The ideal candidate is a clear communicator and an avid music maker with extensive hands-on knowledge with audio plugins, virtual instruments, and DAWs.

Responsibilities

  • Triage and respond to all inquiries via email and chat
  • Communicate directly with customers regarding technical issues.
  • Communicate directly with prospective customers regarding product and sales questions.
  • Work alongside QA and Development to ensure any consistent technical issues are resolved.
  • Assist with creating and updating content on Output's Knowledge Base

About You

  • 1+ years of work experience, preferably in technical support
  • Advanced knowledge of music production software and studio setups
  • Advanced knowledge of Mac and Windows operating systems
  • Advanced knowledge of Native Instruments Kontakt a plus
  • Strong communication skills - verbal and written
  • Empathetic to others
  • Highly organized
  • Works well both independently, and in a team environment
  • Available to work weekends from time to time
  • Ready and willing to help wherever necessary

Compensation & Benefits

Our culture has always valued our employee’s work-life balance and we offer 5 weeks of PTO, excellent health care, and a community of music enthusiasts- with access to our music studios (once it is safe to return).

About Us

Output has made a name for itself as one of the fastest growing, creative, and influential music-making software companies in the world. The likes of Kendrick Lamar, Bjork, Rihanna, James Blake, Imagine Dragons, Justin Timberlake, Nine Inch Nails and many more use our software to write music as well as hit shows and films like Stranger Things, Game of Thrones, and Black Panther.

We are a strong group of like-minded music makers and music lovers sharing the common goal of helping music makers around the world be creative. We’re bonded by music. We’re motivated by challenging and fulfilling work. And we always do it while having fun. 

Apply now