Associate Information Management Analyst | UPKEY
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Associate Information Management Analyst

Job type Full-time Company Phi Services Location Delaware - DE


This job is responsible for preparing functional specifications and analyses to support client requests. This position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Prepares functional specifications to support client requests. Provides ad hoc reporting services as necessary. Assists with application administration and configuration. (30%)
  • Provides user application training. Provides day to day client support in understanding business processes. Controls and prioritizes changes to their applications via economic analyses, feasibility studies and negotiation. (20%)
  • Develops proposals and analyzes vendor packages to assess their suitability for the functional needs of their line of business. Assists end-users in the development of business plans and provides input for user-department budgets. (20%)
  • Recommends application enhancements and changes that solve business problems and performs business analyses to support operational efficiency and improvements. Provides information management services to ensure data integrity. (30%)


Entry level job that works under general supervision. Duties and tasks are generally non-routine. Resolves most questions and problems and refers more complex issues to higher levels.

About You


  • Bachelor's degree and at least 0-2 years of job-related work experience in functional area, or in lieu of a Bachelor's degree, 2-5 years of related work experience in functional area.
  • Skills/Abilities:
    • Demonstrated ability to communicate effectively.
    • Demonstrated ability to manage multiple tasks through effective planning, scheduling and coordination.
    • Ability to perform business analyses to support operational improvements.
    • Demonstrated working knowledge in use of PC, Business Objects, Oracle and mainframe tools.
    • Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
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